Return And Refund Policy

General

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return. While transacting on the RNG Globe Platform, you can expect a hassle-free experience in returning the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, replacement, return and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, return and refund thereof.

Applicability of Policy

By agreeing to use RNG Globe Platform and/or initiating a request for purchase of Product(s) on the RNG Globe Platform, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the RNG Globe Platform.

Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, return and refund of an order for Products on RNG Globe Platform.

Cancellation of Products

Orders cannot be cancelled once the package is “Out for Delivery”. You can track your order under ‘My Order’ section of your account on Platform.

Return

You may initiate the request for return of the product within 7 days from date of delivery (Return Period) if:

You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We would accept the request for return of such Product subject to the terms of this Policy.

If you have received any Product which is subject to return in terms of this Policy, we suggest you to immediately register a request in this regard in the RNG Globe customer care.

Your return will be processed only when the conditions as may be stipulated by us are fulfilled at the time of return of such Products, such as the Product being return in original condition along with the price tag intact including original packaging of the Product, and the serial number/bar code of the Product matches our records, if Product(s) bought as a combo should be returned as the complete combo, the brand outer packaging of the Product and all accessories therein, no damage having occurred post-delivery of the Product while in your possession etc.

Refund

At the time of raising a request for return or cancelling the Products on RNG Globe Platform, you may seek refund. Such refund will be made to you only in the event the payment has been received by us for the Product.

Please be informed that when you opt to cancel or return the Products, upon our verification and assessment of the Products and the documents relating thereto, the refund amount for such Products which are eligible for return as per the terms of this Policy, will be processed within 48 (forty eight) hours from the date of us receiving the returned Product back at our warehouse. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the Product being returned in original condition, along with the price tag intact including original packaging of the Product, the brand outer packaging of the damage or defective or inaccurate Product and all accessories therein is intact. For the sake of abundant clarity, it is clarified that we shall imply appropriate penalty in refund amount in respect of a Product that is deemed ineligible for a full refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.

Refund to be made to the User shall not include any amount paid towards shipping charges or any other such charges applicable from time to time. However, in the event a Product has been delivered with a defect or damage (for reasons attributable to, and accepted by us after due verification at its sole discretion) we may refund the shipping charges to you. You will be provided with a refund if you have received a non-returnable Product in a damaged or defective condition subject to verification and examination of the damage or defect of the Product by us.

Please refer below to understand refund terms as per our discretion for different scenarios:

Un-broken seal pack 100% refund will be issued

Defects, damages or inaccuracy are due to our default, and will accordingly post verification, if accepted then 100% refund will be issued

If you wish to return broken seal then 25% of the total paid amount will be deducted as penalty and remaining 75% amount will get refunded